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FAQs

Is ordering online from Digitalsoftwareplanet.com safe?

Yes absolutely. Our website is 256-bit SSL encrypted throughout the entire website.  This is industry standard for secure online ordering. Always make sure to look for the green url bar and the lock or key icon on your browser when you are checking out (location and format differ depending on what browser you are using). This indicates you are viewing a secure, encrypted page and all your details are safe and secure as per PCI-DSS compliance requirements.

What does OEM mean?

OEM, or Original Equipment Manufacturer are products or software generally are Full version software and will not function as an upgrade. OEM is always licensed for one computer and is not transferable and does not come with technical support from manufacturer however all support will be provided by us anytime and free of further cost.

What does Retail mean?

Retail Products are the same products you purchase at local software stores. It is packaged for retail sale and usually include retail box, cd(s), manual, paper license agreement, and/or Activation key. Similar with OEM software, Retail version is also licensed for one computer.

What is DIGITAL DOWNLOAD?

CD or DVD disc is not included in the purchase. Software installer is downloaded through cloud-storage either through manufacturer or verified & secure third party links.

Is your software legitimate?

All software is 100% legitimate and direct from the manufacturer and is covered by our company’s guarantee.

What are your operating hours?

We operate 24/7/365 therefore we send all license keys, softwares & answer all sales and tech support emails round the clock daily for your convenience.

How do I uninstall old versions of software?

You will need to go into your computers control panel and programs list, locate the old versions of the software and uninstall.  However in rare cases the software cannot be completely uninstalled an official fixer tool or further instructions will be sent on how to completely uninstall old software.

Can the software be used in any country?

Yes all the software on this website are global region free licenses and therefore can be downloaded, installed, and activated in any countries without any restriction.

How can I be sure that my copy of Microsoft software is legitimate?

We encourage all our customer to redeem and register their Microsoft Product key via Microsoft online or telephone activation with MS directly.

Are the softwares on this website full versions?

Yes we sell only full versions of software.

When will I receive the purchased software?

All software is delivered digitally. This means right after purchase you will be provided with a key code and download link (if needed).  Please allow up to 3 hours to receive the product however in the majority of cases the software will be delivered within an hour.  Software license keys are sent round the clock 24 hours a day 365 days a year including weekends.

Do I need to create an account to purchase?

No creating an account is optional.  You may checkout as a guest also.

How do I create an account?

Click on the person icon next to the cart icon on the top right corner of the website and set your username and password etc.

What if I cannot find any info about recent order?

After successful payment you will receive payment confirmation email. NOTE: Some people have trouble receiving our e-mails because automated messages often end up in spam or junk folders or are blocked by ISP’s. In that case, please try to check the SPAM, BULK folders, etc in your email-box.

What if something goes wrong? Will I be able to get a refund?

In the case of unsolvable problems with a software and if our support team will be unable to help, you will be given a refund or replacement software of your choice.

How can you sell the software at such low prices?

We work with large volumes from our suppliers to get the lowest rate possible and can afford to offer our valued customers with greater software discount.

Is there any additional charges for software?

No, all softwares are one time payment only and for permanent use.  We do not sell any subscriptions (except for antivirus).

What currency is on your website?

AUD Australian dollar.  All international orders will be converted to their local currency automatically after checkout at real time official exchange rates.

Can I buy 1 (one) licensed software and install on multiple computers?

OEM and Retail software licenses are generally designed to install and activate on 1(one) computer only unless you have purchased a multi-license.

Will I be able to get technical support?

We will help you to download, install and activate purchased program, but we cannot teach you how to use purchased product.

Can i re-install the software to another machine should my operating system crashed or computer hardware failed?

OEM and Retail software licenses will allow activation on 1(one) machine only at a time.  However the licenses can be transferred provided they are uninstalled from the original system before installing onto the new system.

How to determine what type (32-bit or 64-bit) of software will work on my computer?

Following these steps on a Windows operating system, you can determine whether your computer is 32-bit or 64-bit:

1. Open the System Information

Open the Start menu, and click on Programs -> Accessories -> System Tools -> System Information

2. Look in the System Summary

The System Information tool will display detailed information about your Windows operating system.

Once opened it will show the “System Summary” a€“ its an overview of your computer and operating system.

3. Look for the System Type Item

On the right hand side of the window you will see a list of items. Look for the item called “System Type”.

The value of this item will tell you whether your computer is 32-bit or 64-bit:

x86-based PC: Its a 32-bit computer.

x64-based PC: Its a 64-bit computer.

Now you know what system you have and can make the correct choice.

Can I order DVD/CD disc of the software I purchased?

Here at Digitalsoftwareplanet.com we rely on fast and efficient digital delivery service. This means no waiting for the disc to be delivered via post or registered mail.You can download the the software and store in digital media of your preference (ex. USB Stick, DVD, external HDD, etc). However in some cases this may be difficult for the less tech savvy where the client is unable to do so on his/her own so in that case please contact us to arrange an installation backup disc to be issued.

What is an ISO / DMG disc image?

An ISO or DMG disc image is an archive file of an exact optical disc. The disc image contains every written sector of an optical disc including the file system. ISO are often use in PC or Windows Operating system and DMG are commonly used in Mac. Is Windows Vista upgradable to Windows 7, 8 or 10? It is very possible to upgrade Windows Vista to later Microsoft Windows editions. Although this will require “Clean” or “Parallel Installation” then selecting Custom-Install process. Please refer to your machines hardware specification.

Can you supply software in volume or bulk orders?

Purchases requiring large volumes can be arranged by contacting us directly via Email, Live Chat, or Phone.  Provide us your contact information so we may send you a proper quotation of your product of interest.

When items go out of stock, how long does it take for you to get new items in?

We strive to keep the volume of our inventory sufficient. In events that we ran out of stock for a particular software, we will try our very best to inform our customers immediately and re-supply our stock to fulfill the order commitment.

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